What should Consumer know?

As a consumer you should expect salespeople to:

• Tell you who they are, why they’re approaching you and what products they are selling.
• Promptly end a demonstration or presentation at your request.
• Provide a receipt with a clearly stated cooling off period permitting the consumer to withdraw from a purchase order within a minimum of three days from the date of the purchase transaction and receive a full refund of the purchase price.
• Explain how to return a product or cancel an order.
• Provide you with promotional materials that contain the address and telephone number of the direct selling company.
• Provide a written receipt that identifies the company and salesperson, including contact information for either.
• Respect your privacy by calling at a time that is convenient for you.
• Safeguard your private information.
• Provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of their product or service.
• Offer a written receipt in language you can understand. Offer a complete description of any warranty or guarantee.